Patient Satisfaction Survey Paper
Patient Satisfaction Survey Paper
The patient satisfaction survey is part of a continuous improvement strategy to support improvements in nursing practice and overall quality outcomes. The unprecedented application of information technology in healthcare is an important opportunity to enhance patient surveys to improve nursing practice. One of the communication and health technologies that can be integrated to encourage patient satisfaction surveys is health applications (Peng et al., 2019). The health applications such as WELL Health promote communication and engagement between the client and healthcare providers. The health applications allow patients to have more control over their health, learn important information, and chance to provide feedback on their experience and outcomes after an intervention.
Interactive patient engagement technologies (iPET) have also proven essential in enabling patient satisfaction surveys and using the information to enhance nursing practice. These technologies allow patient-provider communication, provides a portion of the patient’s health history, and diagnostic and medication information. The iPET systems encourage patients’ involvement in their health journey, enhancing positive health and satisfaction outcomes (Tolf et al., 2020). Similarly, the technologies also improve the efficiency and effectiveness of nursing care delivery, promoting exemplary practice.
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In recent years, the debate on the need to allow patient access to Electronic Health Records has intensified, citing numerous benefits. One of the benefits would be a chance for patients to have adequate control over their health information and provide feedback on their perception of care and outcomes. Encouraging meaningful use of the electronic health record should consider creating a patient profile within the electronic health record system. According to Tapuria et al. (2021), allowing patient access to electronic health records has potential positive outcomes, as revealed from a study, including better self-management, organizational efficiency, recovery scores, and enhanced knowledge. Thus, allowing patient access and integrating a feedback system in the electronic health record could be helpful for practice improvement.
References
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Peng, C., Goswami, P., & Bai, G. (2019). A literature review of current technologies on health data integration for patient-centered health management. Health Informatics Journal, 26(3), 1926-1951. https://doi.org/10.1177/1460458219892387.
Tapuria, A., Porat, T., Kalra, D., Dsouza, G., Xiaohui, S., & Curcin, V. (2021). Impact of patient access to their electronic health record: A systematic review. Inform Health Soc Care, 46(2):192-204. https://doi.10.1080/17538157.2021.1879810. Epub 2021 Apr 10. PMID: 338403.
Tolf, S., Mesterton, J., & Söderberg, D. (2020). How can technology support quality improvement? Lessons learned from the adoption of an analytics tool for advanced performance measurement in a hospital unit. BMC Health Serv Res 20, 816 (). https://doi.o, 20, 816 (2020). https://doi.org/10.1186/s12913-020-05622-7.
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Discuss how to integrate appropriate information and communication technologies for the clinical preventative intervention in DQ 1 to improve nursing practice and care delivery for individuals and populations. The Clinical Intervention is patient satisfaction surveys