Interprofessional Organizational and Systems Leadership Paper
Interprofessional Organizational and Systems Leadership
Organizational health has a significant effect on its performance and competitiveness. Healthy organizations with supportive culture, leadership, and management have excellent performance and highly motivated workforce. Organizational assessment is important in practice, as it provides an accurate picture of the organization’s health and its ability to address its stakeholder needs. Therefore, this paper examines the implications of the completed work environment assessment. It explores the results of the work environment assessment and their implications and recommends evidence-based strategies that can be adopted to address the identified issues and improve performance.
Work Environment Assessment
My workplace environment scored 60 per the Clark Healthy workplace Inventory, meaning it is “barely healthy” (Clark, 2015). The organization scored poorly in encouraging the free expression of ideas, employee wellness, valuing employees, employee satisfaction, and employee engagement in decision-making. However, reasonable workload and effective conflict resolution were the areas with the best scores. The overall results of 60 surprised me. I did not know that my workplace is uncivil to that extent. There is no joint decision-making in my organization. I just realized that we are often given instructions about new projects, policies changes but we as nurses are never asked to be part of the decision-making. Taking this assessment also made me realize that I have never seen any employee wellness initiative at my organization, implying it does not emphasize self-care. Before the assessment, I thought my workplace is civil enough but that has been proven wrong with the scores.
The other aspect that surprised me about the results is that there is a low level of trust between and among formal leadership and other members in the workplace. Most of the employees reported a lack of trust towards the organizational leadership and other members of the organization. Initially, I believed that employees had a high level of trust towards the organizational leadership. They have never raised any concerns about their relationship with the management. However, based on the assessment result, it could be argued that their minimal involvement by the leadership and management could have contributed to this attitude. Organizational leadership should promote the adoption of interventions that motivate the staff to achieve their personal and professional goals in undertaking their roles. They should also act as role models for best practice interventions in the organization. This is not the case in our organization, hence, the poor score in this aspect during the organizational assessment.
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One of the ideas that I believed before conducting the assessment that was confirmed is the fact that the organizational management and leadership do not view employees as assets and valued partners in the organization. Often, the organizational leadership and management make rules and policies that are imposed on the employees. The employees have minimal roles in assessing, planning, implementing, monitoring, and evaluating organizational strategic initiatives. The management and leadership also use one-way communication where the employee input on the organization’s strategies is not considered. The consequences of this lack of employee consideration include a low level of job satisfaction and morale among the staff (Titlestad et al., 2018). The assessment results confirmed the ideas, as seen from the lowest score in the statement that focused on whether the employees are viewed as assets and valued partners within the organization.
The assessment results show my organization as unhealthy and with low civility. The organization does not prioritize the needs of its employees as an approach to achieving its performance goals. It does not implement strategies that address the actual and potential employee needs. For example, the organization does not provide its staff with the opportunities to express their issues, concerns, and views on how to meet their needs and those of the organization. The assessment results also demonstrate ineffective leadership and management in the organization, making it an unhealthy and uncivil workplace. Organizational leadership and management are expected to promote excellence among staff. Interventions such as teamwork, interprofessional collaboration, and open communication should be adopted to enhance employee performance and job satisfaction (Clucas et al., 2019). However, this is not the case in my organization since the management and leadership do not prioritize the needs of their staff. As a result, the staff perceives their workplace as unhealthy and less civilized in promoting their optimal health, wellbeing, and functioning. Therefore, interventions that aim at improving an organization’s health and civility should be embraced.
The identified concept from the article by Clark (2015) is respectful communication. Respectful communication entails listening carefully and kindly to others irrespective of our position towards their views. Respectful communication enables organizational stakeholders, including staff to effectively express their thoughts and opinions and understand the perspective of others. It also builds strong relationships among staff and facilitates collective conflict resolution and problem solving. The presented article identifies that respectful communication also entails treating colleagues, employees, and coworkers with dignity and respect. Interventions that promote open communication and eliminate any form of harassment, bullying, and manipulation should be implemented. Health organizations should also create and foster a culture of respectful communication (Clark, 2015). The employees should be encouraged to speak up on adverse issues affecting them to ensure the adoption of change initiatives that drive safety, quality, and efficiency in the organization.
The concept of respectful communication presented in the article relates to the results of the work environment assessment. The low score of work environment assessment in the organization could be attributed to the lack of respectful communication. The leadership and management are not considerate of the employee needs. They do not incorporate their views in strategic decision-making in the organization. The management and leadership also employ bureaucratic approaches where one-way communication is utilized. As a result, the staff does not feel valued in the organization. They perceive that the leadership and management use them to achieve the organizational goals without the consideration of their needs (Clark, 2015). Consequently, they have a low level of job satisfaction, engagement, and morale to contribute to the realization of optimum organizational outcomes. Work environment assessments would therefore reveal low scores translating into unhealthy and low incivility in the organization.
My organization can apply the concept of respectful communication to improve its organizational health and create stronger work teams. One of the ways in which it can apply its use is by creating and supporting an organizational culture where staff has the freedom to communicate issues, views, and concerns. The employees should be encouraged to communicate clearly to promote effective management of organizational conflicts. The organization should also encourage speaking up to improve organizational health and civility. The employees should speak up when they experience issues such as bullying, harassment, and violence from others in the organization (Li et al., 2019). They should also have the freedom to raise concerns about the organizational principles and policies that affect their health, wellbeing, and performance. The organization should not victimize the employees that speak up against unhealthy practices affecting them. The organization can also apply the concept of respectful communication by fostering open, two-way communication between its leadership, management, and employees. Leadership and management should inform and involve the staff in strategy assessment, planning, implementation, and evaluation. Openness and transparency in communication will strengthen trust among the staff and effective interprofessional teams in the patient care process (Stalter et al., 2020). Open, two-way communication will also promote strategy ownership among the employees, hence, sustainability and optimum outcomes in the organization’s change initiatives.
One of the strategies that can be adopted in my organization to address the identified shortcomings is encouraging open communication between staff, management, and leadership. The assessment showed that the organization is poor in encouraging the free expression of ideas by the employees and valuing them. The consequences include low morale and job satisfaction among the employees, which affects organizational performance. The organization should adopt a culture of open communication for its staff. The employees should have the freedom to express their ideas, as a way of promoting innovation and creativity in the service provision process (Murray et al., 2018). It will also strengthen trust among the staff and improve their overall satisfaction with their jobs.
The other strategy to address the shortcomings identified from the assessment is rewarding performance. The organization should consider introducing rewards for the employees for their contributions to its success. Employees should receive tangible and intangible rewards, including verbal praises, monetary rewards, and advancement in their workplace for their contribution to organizational success (Xerri & Reid, 2018). Rewarding them will contribute to their high level of job satisfaction and performance for organizational success.
One of the strategies that can be adopted to bolster successful practices revealed in the work environment assessment is incorporating transformational leadership approaches into the workplace. The organization’s leadership and management should inspire the employees to achieve excellence in their diverse roles. They should communicate and instill in them practices that contribute to the realization of the organizational vision. They should also incorporate inspirational communication, personal recognition, and intellectual stimulation into the existing culture (Collins et al., 2019). The other intervention to bolster the identified successful practices is regular evaluation and provision of feedback to the staff. The management and leadership should perform a regular evaluation of the organizational strategies and provide feedback to the staff to promote continuous quality improvement (Murray et al., 2018). The feedback will inspire the staff to engage in practices that will contribute to the overall organizational success.
Overall, the assessment data showed the organization to be barely healthy. It does not embrace interventions that promote the realization of the employee’s needs. Respectful communication is a concept that can be applied to improve organizational health and strengthen its teams. Evidence-based strategies such as rewarding performance, promoting open communication, and adopting transformational leadership approaches should be adopted to improve an organization’s health. Most importantly, healthcare providers should be given the responsibility of implementing best practices to drive the desired organizational excellence.
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Assignment: Workplace Environment Assessment
Clearly, diagnosis is a critical aspect of healthcare. However, the ultimate purpose of a diagnosis is the development and application of a series of treatments or protocols. Isolated recognition of a health issue does little to resolve it.
In this module’s Discussion, you applied the Clark Healthy Workplace Inventory to diagnose potential problems with the civility of your organization. In this Portfolio Assignment, you will continue to analyze the results and apply published research to the development of a proposed treatment for any issues uncovered by the assessment.
- Review the Resources and examine the Clark Healthy Workplace Inventory, found on page 20 of Clark (2015).
- Review the Work Environment Assessment Template.
- Reflect on the output of your Discussion post regarding your evaluation of workplace civility and the feedback received from colleagues.
- Select and review one or more of the following articles found in the Resources:
- Clark, Olender, Cardoni, and Kenski (2011)
- Clark (2018)
- Clark (2015)
- Griffin and Clark (2014)
The Assignment (3-6 pages total):
Part 1: Work Environment Assessment (1-2 pages)
- Review the Work Environment Assessment Template you completed for this Module’s Discussion.
- Describe the results of the Work Environment Assessment you completed on your workplace.
- Identify two things that surprised you about the results and one idea you believed prior to conducting the Assessment that was confirmed.
- Explain what the results of the Assessment suggest about the health and civility of your workplace.
Part 2: Reviewing the Literature (1-2 pages)
- Briefly describe the theory or concept presented in the article(s) you selected.
- Explain how the theory or concept presented in the article(s) relates to the results of your Work Environment Assessment.
- Explain how your organization could apply the theory highlighted in your selected article(s) to improve organizational health and/or create stronger work teams. Be specific and provide examples.
Part 3: Evidence-Based Strategies to Create High-Performance Interprofessional Teams (1–2 pages)
- Recommend at least two strategies, supported in the literature, that can be implemented to address any shortcomings revealed in your Work Environment Assessment.
- Recommend at least two strategies that can be implemented to bolster successful practices revealed in your Work Environment Assessment.