What level of stakeholders must receive education and training when a quality improvement project is put into place? Explain your rationale, and provide an example.
HQS 640 DQ 11
Quality improvement entails combining efforts among heath care staff and stakeholders in diagnosing and treating problems in the system. However, many stakeholders and professionals fail to get the requisite training and education in quality improvement approaches, which make it difficult for them to effectively participate in improvement efforts (Goldstein et al., 2020). As such, different levels of stakeholders must receive training and education when implementing a quality improvement project. There are four levels of stakeholders who participate in quality improvement projects. These include primary, secondary, tertiary, and system integrators.
Primary stakeholders are those entities and individuals with direct and main interests in the operations of a healthcare organization. The majority of these stakeholders invest resources directly to facilitate quality improvement projects and their participation is very critical when implementing improvement projects. The primary level is important when stakeholders get educate and trained since quality starts at the grassroots (Silver et al., 2017). The outcome of quality improvement initiative can only be effective if these stakeholders have necessary expertise, knowledge, understanding and appreciation of the project leading to better quality project.
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The participation of stakeholders at primary level, their training and education ensures that a quality improvement initiative in healthcare settings meets the set goals and objectives. These stakeholders provide critical support, possess knowledge and are keen on attaining benefits associated with quality improvement. The initial steps of quality improvement initiatives entail forming an improvement team that possesses expertise in different areas that impact implementation of the measures (Goldstein et al., 2020). These include leadership and change management approaches to familiarize all involved with the various aspects of the project. Primary level stakeholders include shareholders, organizational leaders and managers, employees, especially the nursing staff, and patients who are the primary consumers of healthcare services.
References
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Goldstein, S. L., Dahale, D., Kirkendall, E. S., Mottes, T., Kaplan, H., Muething, S., … & Walsh,
- (2020). A prospective multi-center quality improvement initiative (NINJA) indicates a reduction in nephrotoxic acute kidney injury in hospitalized children. Kidney international, 97(3), 580-588. DOI: 10.1016/j.kint.2019.10.015
Silver, S. A., Harel, Z., McQuillan, R., Weizman, A. V., Thomas, A., Chertow, G. M., … &
Chan, C. T. (2017). How to begin a quality improvement project? Clinical Journal of the American Society of Nephrology, 11(5), 893-900. doi: 10.2215/CJN.11491015
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What level of stakeholders must receive education and training when a quality improvement project is put into place? Explain your rationale, and provide an example.