Clinical Preventative Intervention Essay
Clinical Preventative Intervention Essay
Patient satisfaction surveys are an example of a clinical preventative intervention designed to promote health and wellness for populations. Patient satisfaction surveys capture self-reported patient assessments of various touchpoints during their patient care experience (Perneger et al., 2020). Patient satisfaction has three domains: The delivery of essential health care; Treatments sought by patients and their families; The health provider activities and behaviors that involve compassionate care and safeguarding human dignity. The surveys measure various aspects of patient satisfaction, including clinician communication, staff responsiveness, technical skill, and hospital environment.
Our organization uses the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) in the med-surgical units. The HCAHPS captures information on critical aspects of patients’ hospital experience (Rodriguez-Homs et al., 2020). They include communication with physicians and nurses, the responsiveness of hospital staff, cleanliness and quietness of the hospital environment, pain management, communication about treatment, discharge information, overall rating of the hospital, and hospital recommendation.
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The patient satisfaction survey has been successful to some degree in the organization. Health providers in the three med-surgical units at my hospital compete to have the highest HCAHPS scores. The providers on my unit feel proud and accomplished when we have won. To ensure our unit has the highest HCAHPS score, we constantly improve our communication with patients, ensure clean and healthy patient environments, educate patients about their treatments, provide health education and promotion interventions, and provide adequate pain management interventions. Furthermore, the patient satisfaction survey has been a significant quality improvement tool (Oben & Corliss, 2021). It has encouraged healthcare providers in the various hospital units to educate patients on preventative health measures to reduce the risk of developing chronic illnesses and reduce their utilization of healthcare services, thus reducing healthcare costs.
References
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Oben, P., & Corliss, M. (2021). The Difference Between HCAHPS and the Patient Experience and its Implications for Physicians, Experience Leaders, and Health Executives. Journal of patient experience, 8, 23743735211034026. https://doi.org/10.1177/23743735211034026
Perneger, T. V., Peytremann-Bridevaux, I., & Combescure, C. (2020). Patient satisfaction and survey response in 717 hospital surveys in Switzerland: a cross-sectional study. BMC health services research, 20(1), 1-8. https://doi.org/10.1186/s12913-020-5012-2
Rodriguez-Homs, L. G., Hammill, B. G., Ryser, M. D., Phillips, H. R., & Mosca, P. J. (2020). Relationship Between HCAHPS Scores and Survey Response Rate Is Linked to Hospital Size. Journal of patient experience, 7(6), 1543–1548. https://doi.org/10.1177/2374373520932458
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Evaluate a clinical preventative intervention designed to promote health and wellness for populations. Summarize the intervention and explain whether it has been successful. You will use the clinical preventative intervention you select for DQ2. One preventative intervention is the use of patient satisfaction surveys. Between the 3 med-surge units at my hospital we compete among ourselves to have highest HCAHPS scores. The staff on my unit feel proud and accomplished when we have won. To some degree it has been successful