Assignment: Hospital Patient Satisfaction Survey

Want create site? With you can do it easy.

Assignment: Hospital Patient Satisfaction Survey

Assignment: Hospital Patient Satisfaction Survey

Patient Satisfaction Indicator Current Performance Goal
Hospital cleanliness 8.2 > = 9.2
Overall patient satisfaction with doctors 7.6 > = 9.2
Average patient wait time 13 minutes < = 15 minutes
Overall patient satisfaction with hospital 9.7 > = 9.2

Complete the following prompts based on the chart provided above.

Patient Satisfaction Strength

· Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.

[Insert Response]

Patient Satisfaction Weakness

· Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.

[Insert Response]

Patient Satisfaction Opportunity

· Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.

[Insert Response]

Explain the importance of effective consumer relations in the health care industry.

· Consider the role data (e.g., surveys) plays in effective consumer relations.

· Consider the role communication plays in effective consumer relations.

[Insert Response]

Cite any peer-reviewed, scholarly, or similar references used to support your assignment

[Insert references used]

Copyright © XXXX by University of Phoenix. All rights reserved.

University of Phoenix Material

Copyright © 2017 by University of Phoenix. All rights reserved.

Maximizing patient satisfaction is an important aim for health care leaders, physicians, nurses, and other hospital workers. 
Patients should be satisfied not just with their health care and its outcomes, but also with the non-clinical parts of their patient experiences, according to health care organizations. 
Providers want patients to feel respected and that hospital staff is doing all possible to heal them in the safest and most medically advantageous way possible. 
For these reasons, health-care companies have long used patient satisfaction surveys to better understand their patients’ viewpoints.

 

Given the importance of patient satisfaction in today’s health care, it’s useful to define and describe the aspects of care or patient/provider interactions that affect it. 
Patient satisfaction has become an important aspect of the present health-care delivery system, despite the fact that not everyone agrees on exactly what it is or how to evaluate it.

 

What Do You Mean When You Say “Patient Satisfaction”?
One performance indicator of health-care quality is patient satisfaction. 
Three domains of patient satisfaction are described by the authors of this Hastings study: the delivery of essential medical care; treatments sought by patients and their families (which may or may not be beneficial to good health); and provider activities and behaviors that encompass compassionate care and the safeguarding of human dignity. 
While these categories show evaluable components of patient’s experience, patient satisfaction is mostly subjective and is determined by the patient’s impressions of their expectations. 
It’s challenging to define and assess patient satisfaction because of the varying levels of quality.

 

Patient satisfaction surveys are often employed as measurement technique because patient satisfaction is not readily apparent. 
Patient satisfaction surveys aim to turn subjective results into useful, quantitative, and actionable information. 
Identifying which aspects of patient satisfaction to measure, developing reliable and valid questions, randomly sampling individuals from within patient population, and using standard techniques such as mail surveys, telephone surveys, or face to face interviews are all part of measuring patient satisfaction and extracting useful and relevant information.

 

Patient satisfaction surveys are often employed as measurement technique because patient satisfaction is not readily apparent. 
Patient satisfaction surveys aim to turn subjective results into useful, quantitative, and actionable information.

 

Self-reported patient assessments of many touchpoints during their medical care experience are captured in patient satisfaction questionnaires. 
Examples are staff response, clinician communication, technical skill, and hospital environment, depending on which component of patient satisfaction is being measured. 
The degree to which patients are “pleased” is determined by their expectations for these many touchpoints.

 

Patient satisfaction surveys can be designed and administered in-house, but many hospitals rely on third-party providers with experience in generating, delivering and interpreting statistically valid patient satisfaction surveys. 
To get complete picture of the patient experience, several hospitals combine the necessary HCAHPS questions with additional patient-centered inquiries.

 

Survey of the HCAHPS
The establishment of the Hospital Consumer Assessment of Healthcare Providers and Systems Survey contributed to the current prevalence of patient satisfaction surveys (HCAHPS). 
The Centers for Medicare Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ) collaborated to establish the HCAHPS, 27-question survey (AHRQ). 
It was created to capture the perspectives of patients (both Medicare recipients and non-recipients) on their health-care experiences. 
The HCAHPS survey facilitates health-care consumer decision-making by standardizing data and allowing individuals to compare facilities easily. 
Survey results were first released on the CMS Hospital Compare Site in 2008, after being adopted nationally in 2006. 
The HCAHPS survey was intended to meet three purposes, according to CMS:

 

Providing “objective and meaningful hospital comparisons” to health-care customers.

 

The results of the HCAHPS should be made public in order to encourage hospitals to improve care quality.

 

By increasing responsibility in exchange for the public’s investment, “improving transparency” of care quality can be achieved.

 

The survey “contains 27 items: 18 substantive items that cover critical aspects of the hospital experience (communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness of the hospital environment, quietness of the hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and hospital recommendation),” according to CMS. 
To address comments and research, survey questions are revised on regular basis. 
In response to the opioid crisis, CMS changed the pain management items on the HCAHPS survey with new questions that give composite measure called “Communication About Pain” beginning January 1, 2018.
Did you find apk for android? You can find new and apps.

What Will You Get?

We provide professional writing services to help you score straight A’s by submitting custom written assignments that mirror your guidelines.

Premium Quality

Get result-oriented writing and never worry about grades anymore. We follow the highest quality standards to make sure that you get perfect assignments.

Experienced Writers

Our writers have experience in dealing with papers of every educational level. You can surely rely on the expertise of our qualified professionals.

On-Time Delivery

Your deadline is our threshold for success and we take it very seriously. We make sure you receive your papers before your predefined time.

24/7 Customer Support

Someone from our customer support team is always here to respond to your questions. So, hit us up if you have got any ambiguity or concern.

Complete Confidentiality

Sit back and relax while we help you out with writing your papers. We have an ultimate policy for keeping your personal and order-related details a secret.

Authentic Sources

We assure you that your document will be thoroughly checked for plagiarism and grammatical errors as we use highly authentic and licit sources.

Moneyback Guarantee

Still reluctant about placing an order? Our 100% Moneyback Guarantee backs you up on rare occasions where you aren’t satisfied with the writing.

Order Tracking

You don’t have to wait for an update for hours; you can track the progress of your order any time you want. We share the status after each step.

image

Areas of Expertise

Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.

Areas of Expertise

Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.

image

Trusted Partner of 9650+ Students for Writing

From brainstorming your paper's outline to perfecting its grammar, we perform every step carefully to make your paper worthy of A grade.

Preferred Writer

Hire your preferred writer anytime. Simply specify if you want your preferred expert to write your paper and we’ll make that happen.

Grammar Check Report

Get an elaborate and authentic grammar check report with your work to have the grammar goodness sealed in your document.

One Page Summary

You can purchase this feature if you want our writers to sum up your paper in the form of a concise and well-articulated summary.

Plagiarism Report

You don’t have to worry about plagiarism anymore. Get a plagiarism report to certify the uniqueness of your work.

Free Features $66FREE

  • Most Qualified Writer $10FREE
  • Plagiarism Scan Report $10FREE
  • Unlimited Revisions $08FREE
  • Paper Formatting $05FREE
  • Cover Page $05FREE
  • Referencing & Bibliography $10FREE
  • Dedicated User Area $08FREE
  • 24/7 Order Tracking $05FREE
  • Periodic Email Alerts $05FREE
image

Our Services

Join us for the best experience while seeking writing assistance in your college life. A good grade is all you need to boost up your academic excellence and we are all about it.

  • On-time Delivery
  • 24/7 Order Tracking
  • Access to Authentic Sources
Academic Writing

We create perfect papers according to the guidelines.

Professional Editing

We seamlessly edit out errors from your papers.

Thorough Proofreading

We thoroughly read your final draft to identify errors.

image

Delegate Your Challenging Writing Tasks to Experienced Professionals

Work with ultimate peace of mind because we ensure that your academic work is our responsibility and your grades are a top concern for us!

Check Out Our Sample Work

Dedication. Quality. Commitment. Punctuality

[display_samples]

It May Not Be Much, but It’s Honest Work!

Here is what we have achieved so far. These numbers are evidence that we go the extra mile to make your college journey successful.

0+

Happy Clients

0+

Words Written This Week

0+

Ongoing Orders

0%

Customer Satisfaction Rate
image

Process as Fine as Brewed Coffee

We have the most intuitive and minimalistic process so that you can easily place an order. Just follow a few steps to unlock success.

See How We Helped 9000+ Students Achieve Success

image

We Analyze Your Problem and Offer Customized Writing

We understand your guidelines first before delivering any writing service. You can discuss your writing needs and we will have them evaluated by our dedicated team.

  • Clear elicitation of your requirements.
  • Customized writing as per your needs.

We Mirror Your Guidelines to Deliver Quality Services

We write your papers in a standardized way. We complete your work in such a way that it turns out to be a perfect description of your guidelines.

  • Proactive analysis of your writing.
  • Active communication to understand requirements.
image
image

We Handle Your Writing Tasks to Ensure Excellent Grades

We promise you excellent grades and academic excellence that you always longed for. Our writers stay in touch with you via email.

  • Thorough research and analysis for every order.
  • Deliverance of reliable writing service to improve your grades.
Place an Order Start Chat Now
image